Organizations shifting analytics ‘focus’ away from customer experience towards operations Abhishek Raval Mar 25, 2016 Global report reveals 70 per cent now prioritize back office analytics initiatives over front office, but only 29 per cent are…
Business transformation driving the need for CX Abhishek Raval Mar 4, 2016 Customer service is no longer a cost centre. After a new product launch, no longer do we find any lag in similar products being…
