customer experience

By Piyush Goel, Founder & CEO, Beyond Key One universal truth stands out in the modern, highly competitive business…

NIBAV Lifts, a leading manufacturer in the premier home lifts industry announced a collaboration with Salesforce, the global CRM…

Tata Capital, the financial services arm of the Tata Group, has introduced the use of generative AI -within ‘TIA’, the company’s…

As businesses strive to meet the ever-increasing demands of consumers, large language models like ChatGPT are emerging as valuable…

By Pradeep Nemadi, Microsoft Practice Head - Digital Business Services, Happiest Minds Technologies Fueling retail customer…

Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions, today…

By Muraleedhar Ramapai, Executive Director, Maveric Systems Ltd. Introduction FIs have been at the center of technology…

TO THE NEW, a digital transformation and product engineering company headquartered in Singapore, and Vionlabs, a leading AI…

Amit Luthra, Chief Operating Office (India), Teleperformance, delves into how businesses can utilise the Metaverse to produce…

Pioneering voice automation in customer service, Sony India has recently launched voice AI agent services at their Customer…