CX

Amit Luthra, Chief Operating Office (India), Teleperformance, delves into how businesses can utilise the Metaverse to produce…

With customer experience being a key focus for most organizations today, the key challenge for most companies is to provide…

Social Listening & Unified CX is the proven way to automatically collect and index all customer conversational data from…

Uniphore announced the addition of new solutions to its flagship Conversational AI & Automation platform — the industry’s only…

Increasingly, more fintech platforms are using data analytics to understand consumer behavior and market trends with advancements…

Digital customer experience removes entry & exit barriers and also enhances the ability to measure experience since the…

To truly understand and satisfy prospects and customers, requires a shift in focus from merely augmenting the customer experience…

An inspirational e-book that shares the perspectives of India’s top enterprises across different sectors!

The survey found that nearly 80% of growth organizations use customer surveys to collect CX data, compared with just 58% of…