Businesses leading in customer experience are three times more likely to have exceeded 2019 business…
APAC businesses are demonstrating their commitment to bridge the CX maturity gap in their IT budgets, with 34% of APAC businesses…
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CX
Tech Mahindra and Innoveo drive digital transformation to enhance CX in BFSI sector
Through this partnership, they will leverage No-Code Platforms to accelerate the launch of custom-built applications for their…
Divisions Between IT and Business Could Impact Customer Experience: Pega
The study highlights lack of investment in areas most likely to have a positive CX impact
UserReplay’s New Platform Delivers Active CX
The next generation CX Analytics Platform from UserReplay provides Active CX. Active CX not only makes getting to the high-value…
PNB MetLife’s virtual reality platform set to take customer service to new level
The insurance firm has launched conVRse, a first-of-its-kind Virtual Reality (VR) based customer service platform, that enables…
The relevance of Design Thinking in the digital age
Firms like Infosys, Yes Bank, the Tata group and the Mahindra Group of companies, are using design thinking principles to improve…