Express Computer

KV Dipu, Sr President & Head – Operations & Customer Service, Bajaj Allianz General Insurance Co. Ltd

BFSI Technology Conclave 2023 | DAY 1 | 28th April 2023 | Radisson Blu Hotel & Spa, Nashik

By Express Computer On May 7, 2023

In this video:
KV Dipu, Sr President & Head – Operations & Customer Service, Bajaj Allianz General Insurance Co. Ltd
Topic: Customer Experience – Past, Present and the Future

Key Highlights:
1) There has been a significant change in customer behaviour with mobile devices.
2) One of the key trends in CX is voice with the search queries increased by 61% among IoT, AI, ML, etc.
3) Digital assets need to be multilingual.
4) BAGIC has enabled digital services (sales, renewal, claims and overall services) on mobile phones with an AI-driven chatbot.
5) Video-enabled workflow, immersive technologies like Metaverse, Touchless UI and hyper-personalisation are the future of CX.

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Express Computer

Express Computer is one of India's most respected IT media brands and has been in publication for 24 years running. We cover enterprise technology in all its flavours, including processors, storage, networking, wireless, business applications, cloud computing, analytics, green initiatives and anything that can help companies make the most of their ICT investments. Additionally, we also report on the fast emerging realm of eGovernance in India.

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