Panel Discussion: Understanding the Increasing Relevance and Preference for Cloud & Emerging Tech like AI in the BFSI Industry

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Panelist in this video:
+ Athreya Ramdas , Co-founder & CTO, Rapyder Cloud Solutions
+ Paromesh Chatterjee, Head-IT, IDFC First Bharat Ltd.
+ Abhijit Chakravarty, Sr. VP – Core Networks & Security Operations, HDFC Bank
+ Sachin Seth, CEO & MD, BSE Ebix
+ Harish Rama Rao, Sr. VP – Product Engineering, ACKO
+ Viral Davda, CTO, NCDEX
+ Rushikant Shastri, VP-Digital & e-commerce, State Bank of India

Moderator: KRC Murty, BFSI Industry Thought Leader

Key Highlights:
+ Rushikant Shastri, VP-Digital & e-commerce, State Bank of India: To add value to a business, we need Speed, Intelligence and Experience. Technologies like AI, ML, Blockchain, etc shall play a significant role.

+ Viral Davda, CTO, NCDEX: It is important to understand the business process demands to a tee.

+ Harish Rama Rao, Senior VP-Product Engineering, ACKO: For a digital first organisation, Technology is the only differentiator.

+ Sachin Seth, CEO & MD, BSE Ebix: Technology is evolving, one solution does not fit all. Based on the parameters leading to devastation, we must take into account the impact on the business before using one emerging technology based on its value.

+ Athreya Ramdas, Co-Founder & CTO, Rapyder Cloud Solutions: It is important to understand the kind of technology to be used based on factors like security compliance and expected traffic while deciding the backend infrastructure required.

+ KRC Murty, BFSI Industry Thought Leader (Moderator): The end goal is to make the bots learn to understand what the customer wants to know and should reach a point where we can eliminate human involvement.

+ Abhijit Chakravarthy, Sr. VP-Core Networks & Security Operations, HDFC Bank: With the power of automation, we have managed to cut down 15-17 hours of response time to 2 hours.

+ Paromesh Chatterjee, Head-IT, IDFC First Bharat Ltd.: Technology is there to serve human beings and we need to cater the right customers with the appropriate solution that can be digital, physical or phygital as per their convenience.