Bhuwan Lodha, SVP & Head – Digital, Mahindra & Mahindra (Auto Sector)

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In this video:
Opening Keynote by Bhuwan Lodha, SVP & Head – Digital, Mahindra & Mahindra (Auto Sector)

Topic: The Generative AI Revolution – Rethinking Business Models and Strategies

Key Highlights:
[1] Mahindra is setting up a secure platform for employees to experience the power of GenAI without the risk of data security issues

[2] Implementing GenAI for our contact center agents has resulted in ~15% increase in daily email handling efficiency per agent

[3] We’re exploring GenAI’s potential in various areas including design, brand content creation, and creating highly personalised customer and vehicle interactions.

[4] GenAI is poised to be a dollar 1.3 trillion market by 2032

[5] At Mahindra, GenAI’s role as a core asset or commodity tech remains a question in our automotive focus