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Salesforce Fireside Chat: Frictionless Banking & Financial Services Post-Pandemic

BFSI Track | Day 2 | 30th June 2021 | 9:30 AM - 7:00 PM IST | Virtual Conference

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Speakers in this video:
+ Amit Golia, Chief Business Officer, SBICAP Securities
+ Srinivas Jain, Executive Director & Head of Strategy, SBI Mutual Funds
+ Hitesh Sahijwaala, Regional Vice President, Salesforce (Finserv Business Unit)

Fireside Chat Topic: Frictionless Banking & Financial Services Post-Pandemic

Key Highlights:

Amit Golia, Chief Business Officer, SBICAP Securities:
+ Digitisation is helping customers with continuous innovation and simplified interfaces: Amit Golia, Chief Business Officer, SBICAP Securities
+ Cloud will help us bring synchronisation across organisation and customise the solutions for partners with personal touch:


Srinivas Jain, Executive Director & Head, Strategy, SBI Mutual Funds:
+ The challenge during the pandemic was about end-user adoption and ease of use which forced organisations to adopt intelligent data management systems
+ We are capturing data to understand customer’s needs and manage capabilities to build efficiency and productivity


Hitesh Sahijwaala, Regional Vice President, Salesforce (Finserv Business Unit):
+ Branchless banking has emerged due to the pandemic with focus on data, technology, innovation and people
+ Valuable and agile Cloud infrastructure enables faster changes in uncertainty and disruption

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