Panel Discussion: How e-commerce is shaping the future of technology | Retail (QSR + ECommerce) Track

Moderated by Sandhya Michu, Principal Correspondent, Express Computer

Key Highlights:

+ Investment in communication is important whether with partners or with customers: Siddhartha Reddy, Product Lead, udaan

+ We witnessed behavioral changes from customers because people were living at home. Hence, chatbots helped us for a better customer experience.: Yash Dayal, CTO, Zivame

+ With ML algorithms, we launched a feature for customers to check the size of the eyewear by testing it on selfie during the Covid times: Ramneek Khurana, Co-Founder, Lenskart.com

+ Identity theft and machine identity is the area of concern. Cyber sense is a new culture that we should build together: Rohan Vaidya, Regional Director, India & SAARC, CyberArk Asia Pacific & Japan

+ Change and reinvent workflow to optimise regular operations: Marut Singh, CTO, CARS24

+ Segmentation of users is important in Zero Trust network as a building block: Alain Sanchez, EMEA CISO, Senior Evangelist, Fortinet

+ We implemented systems to track people’s health and built contactless delivery to provide a seamless experience to customers and partners: Chakradhar Gade, Co-Founder, Country Delight

+ Ensure software systems are secured and aware developers about the security operations: Amit Verma, Sr. Director, Engineering, BigBasket.com