In an exclusive interview with Express Computer, Amit Vohra, CTO, Teleperformance in India opened up on how cutting-edge technologies like GenAI, analytics, and mixed reality have posed game changers for enhancing customer experience. “As an example, our email business has witnessed a boost. GenAI model feeds our agents with comprehensible insights helping them to be more productive and correct while interacting with customers,” Vohra highlights.
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