Express Computer
Home  »  Artificial Intelligence AI  »  Kotak Mahindra Bank launches AI-chatbot Keya

Kotak Mahindra Bank launches AI-chatbot Keya

3 1,051

Kotak Mahindra Bank (Kotak) has announced the launch of its AI-driven chatbot, Keya. Kotak customers are actively adopting Keya, which has crossed over 3.5 million queries from over one million unique users with 93 per cent accuracy. Launched to millions of Kotak customers, Keya is a smart AI enabled chatbot, quick and available to answer banking queries round the clock.

Consumers can ask Keya questions such as these for a prompt reply:

  • “What are the annual charges of Urbane Credit Card?”
  • “How do I dispute a transaction on my debit card”
  • “How can I link my Aadhaar card to my account?”
  • “Generate a PIN for my credit card”
  • “Service requests – refer list of services”

“By leveraging the power of conversational AI, the Keya chatbot is available across digital channels such as the Kotak website, internet banking, 811 and the Kotak mobile app. We have augmented human intelligence with machine learning to redefine an interactive banking experience for our customers,” said Deepak Sharma, Chief Digital Officer, Kotak Mahindra Bank.

Powered by Active.Ai’s AI engine, TRINITI, institutions can now communicate digitally with their consumers, understand their intent, be contextually aware, handle multiple instructions in a single string and handle acronyms or slang.

“It has been an honour for Active.Ai team to partner with Kotak, which over the last 40 years, has built an incredible culture of trust, customer centricity and innovation with millions of customers. We were inspired by the vision and partnership approach of the team to embark on an AI enabled digital journey to provide financial access and service experience to millions of customers,” said Ravishankar, CEO, Active.Ai.

Get real time updates directly on you device, subscribe now.

3 Comments
  1. Sanket Nair says

    How about chatbots as being an always-on customer engagement agents?
    Chatbots will be critical in the future evolution of banking and financial services to provide always on intelligent customer service. They provide for customer support and account inquiry, require minimal setup and streamline and improve the customer operational support process including a substantial reduction in operational and service costs. We at Engati have started this evolutionary journey. Do visit us and provide us with your valuable feedback as we strive for more mainstream acceptance of this technology of the future.

  2. Albin says

    A chatbot is the future of banking and financial services. They can provide efficient customer support with minimal setup. They improve customer operational support and go easy on your pocket as well. Get an asset by reducing liabilities here -http://s.engati.com/1ca

  3. Karan says

    Conversational Agents are pretty nifty tools, but have you ever wondered about the history of chatbots? Throughout modern history, we humans have been obsessed with interacting with robots and artificial intelligence. Towards the latter half of the 20th Century, this started becoming a reality. The world was introduced to the miracle of the chatbot. From ELIZA in the 1960s, all the way to Alexa and beyond, consider this to be your very own guide to the history & evolution of the chatbot. Read here more

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 

Stay updated with News, Trending Stories & Conferences with Express Computer
Follow us on Linkedin
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image