Customer Wait Time Has Reduced By 53% This Year: Ozonetel Study
An Analysis Of 150 Million Calls Uncovers The State of Call Centers in India in 2020
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How IT can simplify the hybrid environment and the ‘new normal’?
Resiliency and agility will be critical as companies switch to hybrid work models
Myntra bets on data science and ML to handle 20K orders per min in End of Reason Sale: Raghu…
The 13th edition of Myntra’s End of Reason Sale (EORS) is underway; it would be really interesting to know about the role of…
Chat platform Discord raises $100mn, hits 140mn monthly users
Chat and communications platform Discord has raised $100 million in its latest H round of funding as it reached 140 million…
72% of Covid-related cyberattacks coming via fake emails
As cyberattacks grow in magnitude globally including in India, cyber criminals now prefer to use Covid-19 in scamming attacks that…
Over 5% more malicious files detected every day in 2020: Kaspersky
Global cybersecurity firm Kaspersky’s detection systems discovered an average of 3,60,000 new malicious files every day over the…
Realme launching over 100 AIOT products in India in 2021
Smartphone brand Realme which has cemented its position in the India market for its Artificial Intelligence of Things (AIOT)…
Ex-Zoom employee accused of disrupting meetings at behest of China
The US Department of Justice has charged a now-former Zoom employee based in China with disrupting video meetings linked to…
Amazon’s Project Kuiper builds low-cost satellite broadband terminals
Taking a big step towards its aim of delivering fast, affordable broadband through a constellation of over 3,000 low Earth orbit…
Researchers use AI system to identify mosquitoes
Researchers have shown the effectiveness of an artificial intelligence (AI) system — known as a Convoluted Neural Network — to…