Gyan Pandey, Chief Digital Officer at Voltas Ltd, is leading a strategic digital transformation with cutting-edge technologies. With a career spanning in the pharmaceutical and manufacturing sectors, Pandey now drives Voltas’ vision to redefine customer experience and operational efficiency.
Reimagining cooling for a greener future
Voltas and the air conditioner industry overall aims or aspires to champion through its intelligent systems that adapt to real-time environmental and user data—enhancing energy efficiency without compromising comfort. From context-aware climate control to intelligent load balancing during peak electricity usage, the approach is both consumer-focused and climate-conscious.
Balancing innovation with execution
Pandey acknowledges that building such advanced capabilities requires more than just tech. “AI thrives on clean, structured data,” he says, and mentions that the company is investing in foundational data quality and bridging gaps in legacy infrastructure. Equally important is driving cultural change — encouraging teams to shift from intuition-based decisions to data-driven actions.
A practical, transparent AI journey
Rather than chasing ambitious, large-scale rollouts from the start, Pandey advocates for a pragmatic, iterative approach to AI integration:
Start small, scale smart: Launch with tightly scoped, measurable projects that offer clear value and scalability.
Measure everything: Track performance rigorously from the outset, using metrics to inform decisions and refine strategies.
Learn from failure: “Even failed initiatives offer valuable learnings if measured correctly,” he notes, emphasizing a mindset that treats experimentation as essential.
Build trust through transparency: Keeping internal stakeholders informed and engaged is key to long-term adoption and organisational buy-in.
This methodical approach is designed to deliver sustainable impact while fostering a culture of continuous learning and innovation.
Looking ahead
While keeping upcoming innovations under wraps, Pandey hints at a future where AI-powered tools and smart appliances are deeply embedded across consumer and enterprise touchpoints. This includes co-pilot tools, responsive service frameworks, and a reimagined digital backbone.
For Pandey, the long-term promise of AI lies beyond products—it’s about unlocking impact at scale. “We’re just scratching the surface,” he reflects, pointing out, “With responsible, ethical adoption, AI can help address some of humanity’s biggest challenges.”
