From automation to empathy: How Agentic AI is redefining the future of contact centres
Siddarth Shah, Director – India, Zendesk, talks about how organisations can strike the right balance between automation and human…
Cybersecurity must be treated as core digital infrastructure : Alok Tiwari, MD, National Informatics…
In an exclusive interaction with Express Computer, Alok Tiwari, MD, National Informatics Centre Services Inc (NICSI), shares how…
Shadow AI: The emerging enterprise risk that can no longer be ignored
As GenAI (Generative AI) accelerates across enterprises, a second parallel ecosystem has quietly taken shape: Shadow AI. Much like…
Maharashtra, UP and Delhi emerge as India’s biggest malware hotspots in 2025, Seqrite report finds
India’s rapid digitisation is being matched by a sharp rise in cyber threats, with Maharashtra, Uttar Pradesh and Delhi emerging…
ZeroPort pitches non-IP hardware as an answer to remote access breaches
A growing number of high-profile cyber incidents have exposed a common weakness in enterprise remote access: the reliance on…
CrowdStrike customers see rapid payback from endpoint security overhaul: Forrester study
Organisations that replaced legacy endpoint security tools with CrowdStrike achieved a 273% return on investment over three years,…
Infoblox Exchange 2025: Your future runs on insights
Infoblox Exchange 2025 concluded as a high-impact two-city series across Bengaluru and Mumbai, bringing together industry IT…
Driving Pharma’s Digital Shift with Security and Compliance at the Core
As the pharmaceutical industry moves rapidly toward AI driven and data centric operations, the need for strong governance, cyber…
The age of the A(I)gent is here and most businesses are not ready
By Abhinav Chetan, Founder of Digital For Nonprofits (D4NP) and Digicated.ai
The telephone took 75 years to reach mass…
Step aside, Bond- Agent(ic) AI is here!
By Prof Avijit Raychaudhuri, Faculty member of Supply Chain & Operations Management, Indian Institute of Management, Udaipur…