BPO

Unit 42, the threat intelligence and incident response team of global cybersecurity leader Palo Alto Networks, has released a blog…

AI is making a big difference in every industry, and has been found to be of immense advantage to BPOs and call center players. Dr…

The DoT has given temporary relaxation to Other Service Providers (BPOs and KPOs) to operate from home, however it will be…

In a bid to strengthen the Business Process Outsourcing (BPO) community, global communication solution provider Avaya has…

The objective of the conclave is to create a platform to accelerate adoption of the latest technologies and solutions within…

The Jammu and Kashmir government has decided to rope in the Tatas to promote IT-enabled services (ITeS) in the state

The government plans to expand its BPO promotion scheme to one lakh seats and will also set up India’s largest National data…

Most cyber frauds in India's business process outsourcing (BPO) sector take place due to lack of strict implementation of existing…

Customer preferences for multiple channels and the rise of technologies such as chatbots and machine learning are changing the way…

Many customer engagement initiatives fail to achieve their full potential as there is disconnect between employees, their tasks at…