customer experience

By Kiran Kumar Boosam, Head of Global Insurance Strategy & Portfolio, Capgemini In an era marked by digital disruption and…

CaratLane announced a strategic partnership with MoEngage, a leading insights-led customer engagement platform. This collaboration…

Joyalukkas has partnered with Zoho to drive a large-scale digital transformation of its global retail operations. In the first…

Aurm’s 24/7 accessible locker system is not just a safe, it's a sensor-infused, AI-powered strong room designed to think and act…

In today’s digital environment, customer conversations often shift fluidly between English and regional languages - a practice…

Remember when customer service involved lengthy wait times, rehearsed responses, and a lot of aggravation on both sides? That…

Genesys® has unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and…

Salesforce has announced the expansion of its collaboration with Air India with the adoption of Salesforce Agentforce. As part of…

Artificial intelligence (AI) has revolutionised customer experience (CX) by enabling businesses to deliver highly personalised…

There was once a time when the responsibility of business decision-making was borne solely by the intuition and human judgment of…