customer experience

GSTN will be using C-Zentrix enterprise cluster solution to maintain 99.99% uptime and would run entire customer service inbound…

Best practices for companies to enhance their CEM

Latest SteelCentral release closes the visibility gap between IT monitoring tools and what customers/employees are actually…

"Tech innovations and operational excellence are our key pillars of the ongoing efforts to offer a predictable, standardized…

By KT Prasad - Country Sales Director, Zendesk India It’s an exciting time for India as the economy continues to grow as well;…

An SAP report says, 9 out of 10 Indian consumers likely to switch to a competition brand in case of unsatisfactory digital…

The insurance firm has launched conVRse, a first-of-its-kind Virtual Reality (VR) based customer service platform, that enables…

‘YES mPower’ - a banking chat bot for its loan products. Currently active on Facebook Messenger, YES mPOWER helps customers get…

Integration with Google’s mobile data plan API enables new level of personal control over video consumption costs for YouTube…

Amdocs' cloud-based technologies will augment Amdocs’ rich offering and shorten our time to market