customer experience

As the Covid-19 pandemic shifts customer behaviour in the insurance sector, Aviva has witnessed significant surge in adoption of…

Uniphore, an early leader in Conversational Service Automation, has announced that it will be providing its advanced…

Teleperformance has expanded its global operating model via TP Cloud Campus. Teleperformance India has launched three hubs as a…

One of India’s biggest B2B commerce marketplace, ShakeDeal has been emphasising on digital-first and customer centric processes.…

Nitin Chugh, MD and CEO, Ujjivan Small Finance Bank discussed the importance of customer experience and Hardayal Prasad, MD and…

During the time of Covid-19 pandemic when most of enterprises have cut down on traditional marketing and publicity spend, the…

MG Motor India delivers consistent, omni channel customer experiences, achieves scalability, and establishes effi­cient work‑flows…

Digital businesses that want to earn the trust and loyalty of customers must remember that they cannot deliver cutting-edge…

The survey found that nearly 80% of growth organizations use customer surveys to collect CX data, compared with just 58% of…