Our digital transformation initiatives have led to significant increase in active client base: NK… Sudipta Dev Dec 13, 2021 Digital transformation initiatives have enabled IIFL Securities to climb to the 9th position from the 12th, in just seven-eight…
Automation Anywhere launches new contact center solutions Express Computer Nov 3, 2021 Automation Anywhere introduced Automation Anywhere solutions for Contact Centers- a cloud-native, AI-driven automation solution…
Acko General Insurance partners with Kapture CRM to optimize its customer support Express Computer Oct 29, 2020 Acko Insurance will leverage Kapture’s advanced CRM capabilities to streamline its customer support processes
Bajaj Allianz Life launches WhatsApp Service for customers Express Computer Mar 20, 2020 Customers can simply message,“Hi” from their Whatsapp number to 8806727272 and avail more than 20 services on their policy
PNB Metlife launches customer service app, Khushi Express Computer Oct 25, 2018 ‘khUshi’ has the ability to understand customer intent and provide tailored responses to the users. khUshi can interact with…
Highlights of Indian Overseas Bank’s recent digital initiatives Express Computer Jul 18, 2018 The Indian Overseas Bank recently launched a sound pressure level meter, an IoT device initiative to solve customer grievances at…
IoB launches IoT based customer service application Abhishek Raval Apr 6, 2018 To increase customer satisfaction at the branch, IOB has introduced three initiatives with IoT
Yatra.com launches ‘YUVA’, an AI powered universal virtual assistant Abhishek Raval Apr 3, 2018 The AI platform offers customers a highly personalized travel booking experience
Setting a new benchmark in the smartphone customer service space: Sharad Mehrotra, CEO, Hyve… Ankush Kumar Aug 1, 2016 Our Hyve Care proposition of pick-up & drop across the country addresses the customer service issue most effectively. Our…
Industrybuying opts Ozonetel to manage customer calls Mohd Ujaley Jun 24, 2016 Industrybuying will use range of services, which entails multi-channel cloud contact center with ACD & Dialers, missed call,…