AIonOS boosts CX by 20% with Genesys Cloud Express Computer Nov 26, 2025 AI-powered experience orchestration fuels service innovation, boosting CX scores by 100+ basis points and accelerating digital…
Beyond Transactions: Transforming Insurance CX Express Computer Aug 25, 2025 By Kiran Kumar Boosam, Head of Global Insurance Strategy & Portfolio, Capgemini In an era marked by digital disruption and…
Assisto Technologies works with IBM to bring multilingual voice bots for enhanced customer… Express Computer May 29, 2025 In today’s digital environment, customer conversations often shift fluidly between English and regional languages - a practice…
India’s dynamic workforce drives global investment, shifting focus from cost savings to growth… Sayantan Mondal Jan 21, 2025 In this exclusive interview with Express Computer, Sumeet Mathur, Senior Vice President & Managing Director, ServiceNow India…
Salesforce report: 93% of Indian SMBs using AI, grew their revenue Express Computer Dec 20, 2024 Salesforce, released the new 6th Edition Small & Medium Business Trends Report, sharing insights from 3,350 leaders from small…
Zendesk launches flexible pricing for customised AI journeys Express Computer Nov 12, 2024 Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in…
Tata AIG’s Tech-Powered Transformation: Revolutionising the Customer Experience in Insurance Aaratrika Talukdar Apr 17, 2024 In a joint interview with Express Computer, Krishnan Badrinath, Head Technology, Innovation, Presales, and Automation, TATA AIG…
Our digital journey has completely transformed the way we do sales, underwriting, onboarding,… Aaratrika Talukdar Mar 11, 2024 Sattam Bhattacharya, CITSO and Head of IT Enterprise Architecture, Bharti AXA Life Insurance, unfolds the company's transformative…
Data protection in CX: A shared responsibility and a necessity for customer trust Express Computer Dec 28, 2023 By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk Trust is the cornerstone of a healthy relationship - and more so than…
Measuring CX progress: Creating a customer experience maturity model Express Computer Oct 25, 2023 By Sameer Raje, General Manager and Head, India & SAARC Region, Zoom Video Communications, Inc Leaders of the most…