AIonOS boosts CX by 20% with Genesys Cloud
AI-powered experience orchestration fuels service innovation, boosting CX scores by 100+ basis points and accelerating digital…
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Beyond Transactions: Transforming Insurance CX
By Kiran Kumar Boosam, Head of Global Insurance Strategy & Portfolio, Capgemini
In an era marked by digital disruption and…
Assisto Technologies works with IBM to bring multilingual voice bots for enhanced customer…
In today’s digital environment, customer conversations often shift fluidly between English and regional languages - a practice…
India’s dynamic workforce drives global investment, shifting focus from cost savings to growth…
In this exclusive interview with Express Computer, Sumeet Mathur, Senior Vice President & Managing Director, ServiceNow India…
Salesforce report: 93% of Indian SMBs using AI, grew their revenue
Salesforce, released the new 6th Edition Small & Medium Business Trends Report, sharing insights from 3,350 leaders from small…
Zendesk launches flexible pricing for customised AI journeys
Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in…
Tata AIG’s Tech-Powered Transformation: Revolutionising the Customer Experience in Insurance
In a joint interview with Express Computer, Krishnan Badrinath, Head Technology, Innovation, Presales, and Automation, TATA AIG…
Our digital journey has completely transformed the way we do sales, underwriting, onboarding,…
Sattam Bhattacharya, CITSO and Head of IT Enterprise Architecture, Bharti AXA Life Insurance, unfolds the company's transformative…
Data protection in CX: A shared responsibility and a necessity for customer trust
By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk
Trust is the cornerstone of a healthy relationship - and more so than…
Measuring CX progress: Creating a customer experience maturity model
By Sameer Raje, General Manager and Head, India & SAARC Region, Zoom Video Communications, Inc
Leaders of the most…