CX

Krisp has announced the launch of its Voice Translation SDK, enabling CX platform developers to embed real-time multilingual…

Genesys has announced what it calls the industry’s first agentic virtual agent powered by large action models (LAMs), signalling a…

AI-powered experience orchestration fuels service innovation, boosting CX scores by 100+ basis points and accelerating digital…

By Kiran Kumar Boosam, Head of Global Insurance Strategy & Portfolio, Capgemini In an era marked by digital disruption and…

In today’s digital environment, customer conversations often shift fluidly between English and regional languages - a practice…

In this exclusive interview with Express Computer, Sumeet Mathur, Senior Vice President & Managing Director, ServiceNow India…

Salesforce, released the new 6th Edition Small & Medium Business Trends Report, sharing insights from 3,350 leaders from small…

Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in…

In a joint interview with Express Computer, Krishnan Badrinath, Head Technology, Innovation, Presales, and Automation, TATA AIG…

Sattam Bhattacharya, CITSO and Head of IT Enterprise Architecture, Bharti AXA Life Insurance, unfolds the company's transformative…