Genesys launches executive briefing centre in India to improve AI-powered customer experience… Express Computer Apr 24, 2025 Genesys® has unveiled its state-of-the-art Executive Briefing Centre (EBC) in Chennai, underscoring its ongoing expansion and…
Genesys launches AI for supervisors to enhance efficiency, employee performance and customer… Express Computer Mar 18, 2025 Genesys announced a suite of Genesys Cloud™ AI capabilities designed to empower supervisors. These innovations help organisations…
Genesys recognised as a leader in the 2024 Gartner Magic Quadrant for contact centre as a service… Express Computer Nov 5, 2024 Genesys has been positioned by Gartner as a Leader in the 2024 Gartner Magic Quadrant for Contact Centre as a Service for its…
Genesys Cloud CX grows revenue over 50% year-over-year and generates nearly $1.2 bn in annual… Express Computer Sep 5, 2023 Genesys, a global cloud leader in AI-powered experience orchestration, reported results for the second quarter of its fiscal year…
8×8 and Genesys partner to integrate cloud services Express Computer Apr 15, 2022 8x8, Inc., a unified cloud communications platform, and Genesys, a cloud firm in customer experience orchestration, today…
Harvard Business Study: Leading CX measurement strategies are moving beyond NPS Express Computer Mar 22, 2022 A new study released today from Harvard Business Review Analytic Services, in association with Genesys, a global cloud leader in…
Genesys launches new cloud capabilities in India Express Computer Apr 6, 2021 Genesys, a leader in cloud customer experience and contact centre solutions, is launching new capabilities for Genesys Cloud™ in…
Arvind Limited Launches Omnipremise, a Unified Contact-Centre-as-a-Service Solution Powered by… Express Computer Jul 9, 2020 Genesys, the global leader in cloud customer experience and contact centre solutions today announces that it is working with…
Microsoft and Genesys partner to launch new cloud service for contact centres Express Computer Feb 21, 2020 To accelerate adoption, both firms are providing Genesys Engage on Microsoft Azure through a joint co-selling and go-to-market…
NEC signs agreement with Genesys to contact center solutions in India Express Computer Aug 1, 2019 NEC Technologies India (NECTI), a wholly owned subsidiary of NEC Corporation, has signed a reseller agreement with Genesys