Dipu KV, Senior President, Bajaj General Insurance
BFSI Tech Conclave 2026 | 19th June 2026 | Karjat
Speaker in this video:
Dipu KV, Senior President, Bajaj General Insurance
Topic: AI-Powered Insurance: The Next Era is Already Here
Key Highlights:
[1] The true value of AI lies in transforming customer experiences that once took days into interactions that are completed in minutes.
[2] The most successful AI deployments hide complexity in the back end while making the customer experience radically simple.
[3] AI is not about replacing people; it is about combining machine intelligence with human empathy to deliver superior outcomes at scale.
[4] Organisations should invest in AI only when it solves a genuine customer or business problem and can be scaled across the enterprise.
[5] The next frontier for AI in insurance is not just operational efficiency but expanding access, awareness and inclusion for millions of underserved customers.