Kamal Sharma, Digital Transformation Leader & Head, Carrier Digital Hub India

Speaker in this video:
Kamal Sharma, Digital Transformation Leader & Head, Carrier Digital Hub India

Topic: Rethinking Investment and Value Frameworks for AI Initiatives in GCCs – How can Organisations Align Expectations, Execution, and Outcomes

Key Highlights:
[1] Most AI programs don’t fail due to technology, but due to poor expectation-setting and treating AI like traditional enterprise software.

[2] While over 90% of enterprises are piloting or scaling AI, nearly 70% see no consistent business impact due to fragmented execution and ROI thinking.

[3] AI success isn’t about better execution alone, it starts with setting the right expectations. When expectations, execution, and outcomes align, AI moves from hype to real enterprise value.

[4] Positioned between global strategy, execution, and business outcomes, GCCs can bridge gaps through shared data foundations, talent ecosystems, and strong governance.

[5] Moving from endless pilots to capability-driven AI programs, with clear ownership, milestones, and enterprise-wide impact, creates measurable results.