In this video:
Binod Kumar IAS, Municipal Commissioner – KMC
Topic: e-Initiatives in KMC
Key Highlights:
+ Our endeavour is to eliminate the physical interface as much as possible so people can avail most government services from the comfort of their home through online modes
+ We have our own data centre and we have linked our payment gateways and other citizen services with the centre
+ One of the major functions of a municipal body is to sanction building plans and associated processes. We provide a common application form that is sent to all the respective authorities for approvals and under 35-38 day’s the entire sanction work gets completed
+ We also have online water tanker application. So people those who need additional water or water tanker can directly apply for the same online
+ We have setup facilitation centres to help people from sub urban areas or outskirts who face challenges in availing e-Services
+ KMC started leveraging WhatsApp chatbot during the pandemic times to schedule vaccination appointments for people. We were one of the first corporations to start online scheduling of appointments for vaccination
