Express Computer
Home  »  News  »  ChatGPT: a boon or bane

ChatGPT: a boon or bane

0 333

The ability of ChatGPT to imitate human conversation has sparked much discussion and debate, raising concerns about the potential for hackers to exploit this technology for phishing and other malicious attacks. In this listicle, we will take a closer look at the pros and cons of using ChatGPT in today’s digital landscape. This chatbot has a lot to offer from providing quick and efficient customer service to personalised learning experiences. However, as with any technology, there are also potential drawbacks to consider, particularly in terms of security.

Sharing our perspective on the pros and cons.

PROS:

Personalised Customer Service: AI chatbots can provide quick and efficient customer service, 24/7, without the need for human intervention. AI can use data about customers to provide personalised interactions and improve their overall experience leading to improved customer satisfaction and reduced wait times. Additionally, AI chatbots can handle simple tasks such as answering frequently asked questions, allowing human employees to focus on more complex tasks, leading to increased productivity.

Healthcare: It could be a great boon for the medical industry. It can help summarize extensive medical records based on patients’ family history, lab results, and symptoms, helping with a more efficient diagnosis.

Education Industry: The education industry is known for its ability to quickly adapt and integrate technology into its systems. With ChatGPT’s conversational capabilities, students can actively engage with their curriculum which can help them improve their retention with interactive learning modules, quizzes, etc. These AI chatbots can also share immediate feedback on the content/ answers and provide instant assistance to the students.

CONS:

Phishing & Malware: AI-powered chatbots such as ChatGPT can be used by hackers to write persuasive phishing emails or messages, making them more challenging to detect and prevent. These chatbots can mimic the writing style and appear to be from a legitimate source, tricking users into giving away sensitive information or downloading malware. Additionally, Chatbot’s capabilities to craft malware codes and launch cyber attacks could also facilitate the spread of malware faster to many users, eventually making it difficult to identify and stop the attack.

Privacy Concerns: The use of AI in customer service can raise concerns about data privacy and the collection, storage, and use of personal information. These chatbots may collect and store details such as name, email address, etc.. which can be vulnerable to data breaches and other cyberattacks.

Limited Understanding: AI-powered chatbots are only as good as the data they are trained on, and no so if the data is of low quality or biased, the output will be affected, leading to inaccuracies.

Get real time updates directly on you device, subscribe now.

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image
Live Webinar : Know how to empower your organization with data resiliency cloud
Register Now
close-image