Express Computer
Home  »  News  »  Exotel launches Heartbeat API

Exotel launches Heartbeat API

Exotel today announced the launch of Heartbeat API, their latest offering to monitor the health of their virtual numbers (Exophones) in real time. Customer traffic is usually at it’s all time high during the festive season. This makes being available all the more important from a businesses’ point of view. Keeping up with Exotel’s commitment towards reliability, Heartbeat API (Application Programming Interface) will create alarms and trigger notifications in case of a downtime to reduce the customer impact.

0 493

The Heartbeat API will serve as a transparent and reliable platform for customers in three ways; Measure the uptime, take Action by automating notifications in case of a downtime and Analyzing the availability of their lines over time.

“Currently, this game changing product will benefit Exotel’s customers by enabling them to create fallbacks, or workarounds in case of an operator downtime. The end customer experience will become even more seamless because of this. Our aim is to make the heartbeat API available for everyone and not just our customers. And when that happens, it will inspire a variety of applications. This is the first step towards what we refer to as the ‘Internet of Telephony’,” said Shivakumar Ganesan, CEO & Founder, Exotel.

The Internet of Telephony is the idea where all of the telephony infrastructure is connected to the internet and is able to identify themselves to other devices. If the entire telephony network is virtualized, the Heartbeat API can be used to potentially predict the health of any phone number.

Heartbeat API and AI

The Heartbeat API can be used in multiple ways by our customers. One of them will be to enable AI powered operations at their end. It will potentially be a source of training data. For example, an ad engine can make decisions to optimize ad campaigns, by only enabling click to call operations on ads when a virtual number is up.

The magic of always being available – the business impact

Providing great customer experience is the only way to ensure a business survival in a competitive market. Businesses face huge losses because of bad user experience caused due to unavailability of communication lines. In a lot of cases, issue is due to operator downtimes, a business may not even realise it until the end-customer gets affected. A monitoring system like Heartbeat API can help quick identification of the issue and avoid latency in solving it.

The verticals most affected by downtimes are cab aggregators, market places and last mile delivery. Customer calls is the foundation of business communication and is an essential business operation. One of the most relevant implementations of the Heartbeat API is the fact that businesses can switch to another healthy virtual number. This ensures that the business disruption is minimum to none.

Get real time updates directly on you device, subscribe now.

Leave A Reply

Your email address will not be published.

LIVE Webinar

Digitize your HR practice with extensions to success factors

Join us for a virtual meeting on how organizations can use these extensions to not just provide a better experience to its’ employees, but also to significantly improve the efficiency of the HR processes
REGISTER NOW 

Stay updated with News, Trending Stories & Conferences with Express Computer
Follow us on Linkedin
India's Leading e-Governance Summit is here!!! Attend and Know more.
Register Now!
close-image
Attend Webinar & Enhance Your Organisation's Digital Experience.
Register Now
close-image
Enable A Truly Seamless & Secure Workplace.
Register Now
close-image
Attend Inida's Largest BFSI Technology Conclave!
Register Now
close-image
Know how to protect your company in digital era.
Register Now
close-image
Protect Your Critical Assets From Well-Organized Hackers
Register Now
close-image
Find Solutions to Maintain Productivity
Register Now
close-image
Live Webinar : Improve customer experience with Voice Bots
Register Now
close-image
Live Event: Technology Day- Kerala, E- Governance Champions Awards
Register Now
close-image
Virtual Conference : Learn to Automate complex Business Processes
Register Now
close-image