customer experience

When we talk of Customer Experience, the first thought probably coming to mind is about businesses reaching out to Gen Y and Gen…

Digital customer experience removes entry & exit barriers and also enhances the ability to measure experience since the…

What many organizations fail to understand is that even though the digital touchpoints are gaining traction and a strategy to…

AI is a science. Customer centricity is an art. The ability to blend the science of digitization with the art of the company's…

To truly understand and satisfy prospects and customers, requires a shift in focus from merely augmenting the customer experience…

This collaboration aims to engage customers with a unified experience and drive aggressive retail led growth for the Bank

SAS’ Nirlap Vora, Associate Director- Customer Advisory, SAS India explains why it is imperative for OEMs to realize,…

A modern data platform can act as a catalyst to embark on customer success journey

Zendesk, Inc. (NYSE: ZEN) released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in…

An inspirational e-book that shares the perspectives of India’s top enterprises across different sectors!