customer service

By Aftab Alvi, Executive Director & Chief Marketing Officer, Shriram General Insurance Fusion is always beautiful! It takes…

While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their…

ServiceNow, the AI platform for business transformation, announced new research today revealing that 80% of Indian consumers now…

We are currently at the point where competitive advantage comes from the ability to capture, analyse, and utilise personalised…

By: Krishna Tammana, CTO, Gupshup There is an inherent contradiction in how we interact with AI: we simultaneously expect it to…

BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration…

By: Raahul Seshadri, Director-Engineering, WebEngage  In the chronicles of business history, effective communication has always…

By: Subrato Bandhu, Vice President-India, Sprinklr The global technology landscape is undergoing significant disruptions.…

By Sachin Aora, Head of Connectivity and IoT, Giesecke + Devrient, India The telecommunications industry is a booming market,…

Xiaomi India announced its 10-day customer service summer camp for users and fans in India. The camp will be active starting from…