D K Singh, MD, Centre for Railway Information Systems (CRIS)

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In this video:
D K Singh, MD, Centre for Railway Information Systems (CRIS)

Topic: Glimpse of e-Governance on Indian Railways

Key Highlights:
+ ‌In 1985 we came up with a passenger reservation system. Even airports back then had manual systems for passenger ticketing and more
+ ‌The moral duty of the Government and Public agencies is to ensure Transparency, Accountability, Convenience, and Connecting ‘Rajpath’ with ‘Janpath’
+ ‌e-Governance has certain limitations; on including cybersecurity, agility, empathy, out-of-the-box solutions, human touch, and more
+ ‌Indian Railways’ e-Ticketing website is among the largest e-Commerce websites across Asia
+ ‌We have launched a portal “Rail Madad” wherein we’ve integrated multiple services and helplines offered by Indian Railways on a single platform