Transformative Customer Service: The New Battleground for Contact Centers
By Chalapathi Rao, Chief Executive Officer, Orange Business India
When travel boarders started reopening post-pandemic, the…
Browsing Category
News
Find upcoming Technology News on Express Computer, one of India’s most respected IT Magazine. Get latest news on Gadgets and tech including cloud computing and networking.
Tenable Study Reveals Cloud Infrastructure is the Greatest Source Of Cyber Risk to Indian Businesses
64% of Indian organisations struggle to integrate user identity and access data into preventive cybersecurity…
Empowering Tomorrow’s Workforce: Need for Upskilling in the Era of AI
The world of work is being disrupted by change like never before. As job definitions and requirements change, skills that were…
A Chief Technology Officer’s vision board for 2024 and beyond
About this period, the world starts manifesting what they want to see in the year ahead. While most vision boards are focused on…
Kaspersky, IIT Delhi partners to foster local cybersecurity talent development in India
Kaspersky, a global cybersecurity company, and Indian Institute of Technology Delhi (IIT Delhi), a leader in the field of…
New Cisco Study Highlights Most Employees Believe Offices are not ready for the New Way of Working
While most employees in India are willing to return to the office at least a few times a week, a new Cisco study found that most…
India is now ready with BharatGPT: India’s first Large Language Model (Generative AI)
It’s a time to rejoice in the success of having India’s Large Language Model-based solution-BharatGPT. The solution is a combined…
Tech Mahindra Launches Navixus to Help Customers Increase Productivity and Generate Revenue Through…
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering solutions, has announced the…
Digital-first businesses need observability to deliver great customer experiences
A vast majority of businesses in India are digital-first. Their digital assets—websites, mobile apps or any public-facing…
CleverTap Unveils Signed Call For Trusted and Contextual Customer Engagement
CleverTap, the all-in-one engagement platform, announced the launch of Signed Call™, an industry-first, VoIP-enabled, in-app voice…