Express Computer
Home  »  Cloud  »  Google Cloud, Reckitt Benckiser to boost consumer engagement

Google Cloud, Reckitt Benckiser to boost consumer engagement

0 86
Read Article

Google Cloud has announced a collaboration with British consumer goods company Reckitt Benckiser (RB) to drive stronger customer engagement and India is one of the key markets for testing use cases for the company.

RB is currently testing use cases on data in the UK, the US, Brazil and India.

Once digitised in Google Cloud, RB will use the tech giant’s machine learning (ML) capabilities to evaluate ROI and plan future campaigns more effectively.

“Only by utilising data will we be able to better serve consumers and shoppers and create meaningful experiences for them,” said Fabrice Beaulieu, EVP Group Marketing Excellence and EVP Category Development Organisation Hygiene at RB.

RB will also run its own ML and auto-ML models, generating insights to optimise media spend, and creating more natural digital journeys as consumers go from awareness, to purchase, to advocacy, while always respecting data privacy.

RB’s new digital hubs across the globe will drive consistency and further efficiencies with its marketing teams, while also enabling quick scale up of these capabilities prioritized for the top 50 brand-market combinations the hygiene business holds.

“Consumer goods companies can take advantage of their proximity to the customer to build entirely new insights and capabilities based on data,” said Chris Ciauri, President EMEA, Google Cloud.


If you have an interesting article / experience / case study to share, please get in touch with us at [email protected]


Get real time updates directly on you device, subscribe now.

Subscribe to our newsletter
Sign up here to get the latest news, updates delivered directly to your inbox.
You can unsubscribe at any time

Leave A Reply

Your email address will not be published.

Virtual Conference

Leading the future for the connected world

The ability to adapt to new technologies while supporting critical systems requires a smart network infrastructure.
Know how to deliver a seamless customer experience from cable to cloud.
Register for Free