By Kayzad Hiramanek, Chief Operating Officer, Edelweiss Life Insurance
2026 promises to challenge every assumption about insurance. Traditional operating models, lengthy cycle times, and conventional approaches to risk are being transformed by AI, connected devices, and real -time data. Globally, insurers are rethinking how value is created- how risk are assessed, products are designed, and customer interactions are delivered. The pace of change is unprecedented, raising key questions; which technologies will define the future of insurance? How will operations evolve? And how will insurers create experiences that resonate with increasingly informed and digitally savvy customers?
A few critical trends are set to shape the industry in 2026, redefining how insurance is conceived, delivered and experienced.
AI- Native Enterprises– Building a strong data foundation: The foundation of transformation is robust & unified data. Fragmented or siloed data can undermine even the most advance AI initiatives. Insurance will need standardised pipelines, master data management, and real-time integration across structured and unstructured sources. With a strong data backbone, AI and machine learning can be embedded into core operations, enabling dynamic pricing, real-time underwriting, and advanced risk simulations. High-performance computing will allow insurers to build operations around insight rather than product silos, making agile, data-driven decisions a reality.
Hyper-personalisation at scale – Tailored for every customer: Insurance is moving beyond broad segments to hyper-personalise journeys. Data from connected vehicles, wearables, IoT sensors, smart homes, and financial behaviour will enable micro -segmentation and adaptive pricing. Insurers can design flexible coverage and fully customise journey- even for a single customer- aligning premiums with behaviour and reducing claim exposure. This precision will strengthen loyalty, improve risk selection, and transform the customer experience from generic to highly personalised.
Generative AI & Next- Gen Operations – Smarter, Faster, More Agile: Generative AI will orchestrate complex workflows, moving beyond simple automation. Claims, underwriting, fraud detection, and policy adjustments will occur in real time, with minimal human intervention. Predictive and adaptive AI will deliver faster, more accurate operations, scale efficiency while reducing cost-to-serve. Customer service will become proactive and personalised, while pricing and risk models dynamically respond to live behavioural and environmental data, setting a new standard for operational excellence.
Embedded Insurance – Protection where it matters: Insurance will increasingly integrate into everyday transactions. Embedded coverage at the point of purchase will appeal to young, digital- first customers, expand reach to under- penetrated segments, and provide richer insights from partner ecosystems. “Insurance – for – Living” Product- dynamic, flexible, and embedded- will make protection effortless, aligning seamlessly with daily activities. Insurance will no longer be a separate decision; it will become a natural, integrated part of how consumers live and transact.
Predictive analytics & cyber resilience – Anticipate, Protect, Innovate: Advanced predictive and prescriptive analytics will allow insurers to anticipate risk, optimise portfolio’s and take proactive measure in real time. Dynamic pricing, fraud detection, loss forecasting, and climate modelling will become increasingly precise, while AI-driven insights equip customer teams to recommend relevant product, enhance retention and improve right needful cross-sell. Simultaneously, cyber resilience will be a strategic imperative, AI- driven treat detection, zero-trust architectures, continuous identity verification, post -quantum encryption, and automated incident management will protect operations and maintain customer trust.
2026: Build, Personalise, Embed, Predict
The year ahead will not be about incremental change- it will define the future of insurance. Insurers who build strong data foundations, embrace AI-native operations, deliver hyper-personalised solutions, embed protection seamlessly, harness predictive analytics, and strengthen cyber resilience will set new benchmarks for the sector. Those who combine technology, human insight, and customer centric thinking will not just respond to change – they will shape the insurance landscape for years to come.