Global AI market revenues to reach $156 billion in 2020
Worldwide revenues for the Artificial Intelligence (AI) market, including software, hardware, and services, are expected to total…
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CRM
How Is Zendesk Battling The Covid-19 Pandemic?
Zendesk, Inc. (NYSE: ZEN), the service-first CRM company, released its Zendesk Benchmark Snapshot highlighting the global impact…
Zendesk Announces Partnership with Tata Consultancy Services
Together, Zendesk and TCS will collaborate and more efficiently solve companies’ increasingly complex technological requirements…
Growth drivers in the CRM space – some likely trends in 2020
By Vibhav Vankayala, Product Marketing Manager, Zoho
Sales is the vital function of any business, and by extension,…
Technology Developments in CRM software to Manage Customer Interaction
Most people are of the opinion that CRM can only automate sales processes and is based on an internal operational approach to…
CRMNEXT bags the prestigious ‘Digital Solution of The Year’ award at Express IT Awards 2019
The 2019 edition of Express IT Awards was centered around nine strategic categories including IT Innovation, Analytics Solutions,…
Worldwide customer experience & relationship management software market grew 15.6% in 2018:…
Worldwide enterprise application software revenue totaled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of…
In its largest-ever deal, SAP to buy Qualtrics for $8 bn
The US$ 8-billion purchase of Qualtrics International, whose software gathers and analyses data, is meant to strengthen SAP’s…
Salesforce delivers the next generation of Service Cloud Einstein
Service Cloud Einstein combines CRM data, AI and guided processes, empowering service agents to deliver intelligent…
Artificial Intelligence (AI) to drive the evolution of CRM
In the field of CRM, there are two vital areas where AI will significantly impact the evolution of Business Processes. Firstly,…