Global AI market revenues to reach $156 billion in 2020 IANS Aug 10, 2020 Worldwide revenues for the Artificial Intelligence (AI) market, including software, hardware, and services, are expected to total…
How Is Zendesk Battling The Covid-19 Pandemic? Express Computer Mar 30, 2020 Zendesk, Inc. (NYSE: ZEN), the service-first CRM company, released its Zendesk Benchmark Snapshot highlighting the global impact…
Zendesk Announces Partnership with Tata Consultancy Services Express Computer Mar 25, 2020 Together, Zendesk and TCS will collaborate and more efficiently solve companies’ increasingly complex technological requirements…
Growth drivers in the CRM space – some likely trends in 2020 Radhika Udas Mar 5, 2020 By Vibhav Vankayala, Product Marketing Manager, Zoho Sales is the vital function of any business, and by extension,…
Technology Developments in CRM software to Manage Customer Interaction Express Computer Feb 18, 2020 Most people are of the opinion that CRM can only automate sales processes and is based on an internal operational approach to…
CRMNEXT bags the prestigious ‘Digital Solution of The Year’ award at Express IT Awards 2019 Express Computer Dec 19, 2019 The 2019 edition of Express IT Awards was centered around nine strategic categories including IT Innovation, Analytics Solutions,…
Worldwide customer experience & relationship management software market grew 15.6% in 2018:… Express Computer Jun 17, 2019 Worldwide enterprise application software revenue totaled more than $193.6 billion in 2018, a 12.5% increase from 2017 revenue of…
In its largest-ever deal, SAP to buy Qualtrics for $8 bn Bloomberg Nov 13, 2018 The US$ 8-billion purchase of Qualtrics International, whose software gathers and analyses data, is meant to strengthen SAP’s…
Salesforce delivers the next generation of Service Cloud Einstein Express Computer Jul 13, 2018 Service Cloud Einstein combines CRM data, AI and guided processes, empowering service agents to deliver intelligent…
Artificial Intelligence (AI) to drive the evolution of CRM Express Computer Jun 26, 2018 In the field of CRM, there are two vital areas where AI will significantly impact the evolution of Business Processes. Firstly,…