customer experience

Research from Dimension Data showed that 44.4% of respondents from India felt that board level executives hold overall…

With steady rise of the customer-centric environment, CX has become more relevant as brands are compelled to deliver the best…

Through Digital CX, consumers who contact a business – whether on social media, chat, email, text, or over the phone – will…

Digital transformation set to shift from theory to reality in the next 12 months, claims Dimension Data in new report focusing on…

In an interview with Express Computer, Prasad Rai, Vice President, Applications, Oracle talks about how Oracle is redefining the…

In an interaction with Express Computer, Jacqueline Mundkur, Group Head – Customer Service, Future Group, shares how customer…

The secret to scaling business and generating higher revenues lies in providing a quality customer experience that creates a loyal…

Customer preferences for multiple channels and the rise of technologies such as chatbots and machine learning are changing the way…

Bank Branches have a dire need to reinvent themselves as cost pressures mount and reducing transaction based revenue force them to…

GSTN will be using C-Zentrix enterprise cluster solution to maintain 99.99% uptime and would run entire customer service inbound…