customer experience

In a recent move, Meridian Solutions joined hands with LeadSquared to enhance the CRM buying and implementation journeys for…

In the rapidly evolving landscape of the Indian automobile manufacturing industry, digital transformation has emerged as a pivotal…

The digital revolution has indeed transformed not just businesses but the very basis of business-customer interaction. Today,…

Koushik Kadidal, Chief Data Officer and Head of Insights Business, PayU India, dives deep into how PayU utilises cutting-edge…

The food industry is experiencing a rapid digital transformation, utilising new technologies and smart strategies to stay ahead in…

Kore.ai has unveiled its annual 2024 Agent Experience (AX) and Customer Experience (CX) Benchmark Reports, featuring historic…

Tech Mahindra announced that its Business Process Services arm – Tech Mahindra BPS – has been recognised as a market leader in the…

Ozonetel, today announced the launch of an AI-led solution suite, designed exclusively for digital-first customer experience. The…

Yellow.ai, announced its strategic partnership with global cloud communications platform Infobip to enable enterprises with…

By Vasudeva Rao Munnaluri, RVP India & SAARC, Zendesk Trust is the cornerstone of a healthy relationship - and more so than…