Uday Kumar Cherkara, Principal Solutions Consultant, New Relic

In this video:
Uday Kumar Cherkara, Principal Solutions Consultant, New Relic

Topic: Reimagining ITOps with Agentic AI and Observability

Key Highlights:
[1] Modern observability is no longer optional; it provides real-time, actionable insights that help enterprises proactively manage performance, reliability, and customer experience at scale.

[2] Full-stack observability reduces operational costs by significantly minimising downtime and incident response time, delivering measurable ROI and improving service quality.

[3] Agentic AI transforms observability by autonomously identifying root causes, predicting failures, and triggering automated remediation without human intervention.

[4] Integration-first platforms ensure observability fits seamlessly into existing ecosystems, allowing developers and business teams to access intelligence directly within tools like GitHub, ServiceNow, and IDEs.

[5] The shift to intelligent, AI-powered ITOps is essential as digital systems become more complex and businesses that adopt it gain competitive agility and operational resilience