customer experience

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APAC businesses are demonstrating their commitment to bridge the CX maturity gap in their IT budgets, with 34% of APAC businesses…

Through this partnership, they will leverage No-Code Platforms to accelerate the launch of custom-built applications for their…

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value…

A year-old beverage franchise, ‘Chaayos’ has found itself caught in a controversy after it rolled out its facial recognition…

Human beings have an innate need for being productive. There are times when regular tasks can become repetitive and boring if not…

Empowering your customer support staff goes beyond technical advancements. Inculcating modern, industry-relevant solutions for…

In India, we have examples of several firms who have looked at their digital transformation journey by placing the customer at the…

The latest updates to Oracle CX include enhancements to Oracle CX Unity, Oracle’s enterprise-class customer data management…

Cognizant has announced that it has designed and implemented a digital solution enabling MG Motor India to deliver a seamless and…