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Ranjeet Mani, LogMeIn India | Digital Technology Senate – Retail, ECommerce & QSR Week

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Key Highlights:

  • AI should not just help in responses, but it should also capture data
  • Companies are struggling to bridge the gap with the new normal
  • Companies need to not just focus on customer support, but should also empower their employees to provide better support
  • Companies must start with simple uses of AI chatbot
  • Companies must evolve to the next level of self service

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